Aetna Insurance Reviews 2026

Overview

• No. of reviews: BBB (2,856), Trustpilot (88), Yelp (13), ConsumerAffairs (528), Total reviews (3,485)
• No. of ratings: BBB (1.07), Trustpilot (1.3), Yelp (1),ConsumerAffairs (3.8), Avg reviews (1.7)
• Phone number: +18008723862
• Address: 4341 B St STE 403, Anchorage, AK 99503, United States.

About Aetna: Is it the Right Choice?

Aetna is a leading health insurance provider that has been operating for over 160 years. The company offers a range of coverage options, including medical, dental, vision, and behavioral health insurance, to individuals and businesses across the United States. With a strong reputation in the industry and a commitment to providing high-quality customer service, Aetna is a top choice for those seeking reliable and comprehensive health insurance coverage.

Here’s what you need to know about Aetna’s insurance offerings:

• Health insurance plans: Aetna offers a variety of health insurance plans, including individual and family plans, Medicare plans, and employer-sponsored plans. These plans cover a range of medical services, including doctor visits, hospital stays, prescription drugs, and more.
• Dental and vision insurance: Aetna also offers dental and vision insurance plans, which cover routine dental and vision care as well as more extensive procedures.
• Wellness programs: Aetna offers a variety of wellness programs and resources to help their members live healthier lives. These programs include health coaching, disease management, and mental health resources.
• Digital tools: Aetna provides a range of digital tools to make it easier for members to manage their health insurance and healthcare needs. These tools include mobile apps, online resources, and telehealth services.

Overall, Aetna is a reputable and reliable insurance provider that offers a range of health insurance products and services to meet the needs of their customers. With a strong focus on wellness and digital tools to make healthcare more accessible, Aetna is a great option for those looking for quality health insurance coverage.

Aetna Insurance – Products and Services

Aetna is a leading provider of health insurance products and services in the United States. The company offers a range of insurance plans to individuals, families, and employers, including medical, dental, vision, and pharmacy coverage. Aetna also provides wellness programs, health management services, and other tools and resources to help individuals and organizations manage their health and healthcare costs.

Some of the key insurance products and services offered by Aetna include:

• Medical insurance: Aetna offers a range of medical insurance plans, including individual and family plans, employer-sponsored plans, and Medicare plans. These plans provide coverage for medical services such as doctor visits, hospital stays, surgeries, and prescription drugs.
• Dental insurance: Aetna offers dental insurance plans that provide coverage for preventative care, restorative services, and orthodontic treatment. These plans can be purchased as standalone products or added to a medical insurance plan.
• Vision insurance: Aetna’s vision insurance plans provide coverage for routine eye exams, glasses, and contact lenses. These plans can also be purchased as standalone products or added to a medical insurance plan.
• Pharmacy benefits: Aetna’s pharmacy benefits provide coverage for prescription drugs through a network of retail pharmacies and mail-order services. The company also offers tools and resources to help individuals manage their medications, such as medication therapy management and drug interaction alerts.
• Wellness programs: Aetna’s wellness programs help individuals manage their health through resources such as health risk assessments, personalized coaching, and online tools and resources. The company also offers wellness programs for employers, which can help improve employee health and productivity.
• Health management services: Aetna’s health management services help individuals with chronic conditions manage their health through tools and resources such as care management, disease management, and case management.

Aetna Health Insurance

Aetna is one of the largest health insurance companies in the United States, with over 20 million members.

Aetna offers a variety of health insurance plans, including:

• HMO plans: HMO plans require members to see doctors who are in the Aetna network. HMO plans typically have lower premiums than other types of health insurance plans, but they may have more restrictions on where members can go for care.
• PPO plans: PPO plans allow members to see doctors who are in and out of the Aetna network. PPO plans typically have higher premiums than HMO plans, but they offer more flexibility in terms of where members can go for care.
• POS plans: POS plans are a hybrid of HMO and PPO plans. POS plans allow members to see doctors who are in the Aetna network without a referral, but they may have to pay more if they see a doctor who is out of the network.
• High-deductible health plans (HDHPs): HDHPs have lower premiums than other types of health insurance plans, but they have higher deductibles. HDHPs are often paired with health savings accounts (HSAs), which allow members to save money on their health care costs.

Aetna also offers a variety of wellness programs and services to help its members stay healthy. These programs and services include:

• Health screenings: Aetna offers a variety of health screenings to its members, including blood pressure checks, cholesterol checks, and mammograms.
• Wellness coaching: Aetna offers wellness coaching to its members to help them make healthy lifestyle changes.
• Online resources: Aetna offers a variety of online resources to its members, including information on healthy eating, exercise, and managing chronic conditions.

Third-Party Reviews

BBB: Aetna has an A+ rating with the Better Business Bureau (BBB). The company has been accredited with the BBB since 1936 and has received positive reviews from customers regarding their customer service and coverage options.

Trustpilot: Aetna has a 3.7 out of 5-star rating on Trustpilot, with reviews ranging from very positive to very negative. Customers have praised Aetna for their customer service and coverage options, while others have criticized the company for denying claims and poor communication.

Consumer affairs: Aetna has a 3.4 out of 5-star rating on Consumer Affairs, with mixed reviews from customers. Some customers have praised the company for their coverage options and customer service, while others have criticized Aetna for denying claims and poor communication.

Yelp: Aetna has a 2.5 out of 5-star rating on Yelp, with mixed reviews from customers. Some customers have praised the company for their coverage options and customer service, while others have criticized Aetna for high premiums and poor communication.

Overall, while Aetna has received positive reviews regarding their customer service and coverage options, there are some negative reviews regarding claims denial and poor communication. It’s important to do your own research and compare insurance providers before choosing a company that best fits your needs.

Conclusion

Aetna insurance is a reputable provider that offers a range of health insurance plans, including third-party liability insurance. The company has received positive reviews from customers and industry experts, particularly for its comprehensive coverage options and commitment to customer service. However, there have also been some negative reviews regarding claim denials and customer support. It is important for individuals to review policy details carefully and consider their own needs and budget before selecting Aetna insurance.

Sources

BBB 

AM Best 

Aetna Insurance