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AIG Insurance Reviews 2026

Navigating the AIG Insurance Experience

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AIG Insurance Reviews: Overview

  • No of reviews: BBB (121), Consumer Affairs (690), Trustpilot (81), Clearsurance (163), Total reviews (1,055)
  • No of ratings: Consumer Affairs (4), Trustpilot (1.4), Clearsurance (3.8), Avg Rating (3.1)
  • AIG phone number: 800-225-5244
  • Address: 175 Water Street, New York, 10020

AIG, or American International Group Inc is a multi-line insurance group offering a wide array of insurance and financial services. The group provides various products, including life insurance, property and casualty insurance, retirement products, and other financial services, catering to both individuals and businesses. With its diverse portfolio, AIG aims to meet the diverse needs of its customers, providing them with comprehensive coverage and financial solutions.

Learn more about AIG insurance in this review to gain a deeper understanding of its offerings and determine if it is a suitable choice for your insurance needs.

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Know About AIG Insurance

AIG (American International Group) is a renowned American multinational finance and insurance corporation that operates in around 70 countries and jurisdictions worldwide. With its corporate headquarters located in New York City, AIG has established a global presence through its numerous offices around the globe. The group markets and distributes its products through brokers, captive and independent agents, affinity partners, retailers, and airlines and travel agents. AIG operates in the Americas, Europe, Africa, the Middle East, and Asia Pacific.

AIG proudly serves a significant portion of the world’s largest companies, as it caters to 87% of the Fortune Global 500 and 83% of the Forbes 2000.

The company has achieved notable recognition, ranking 60th on the 2018 Fortune 500 list. Additionally, AIG has been honored as one of the World’s Top Female-Friendly Companies in 2022 and recognized as one of America’s Best Insurance Firms in 2023 by Forbes.

Hence, AIG traces its roots back to December 19, 1919, when Cornelius Vander Starr, an American entrepreneur, established American Asiatic Underwriters (AAU), a general insurance agency based in Shanghai, China. Following its inception, AAU experienced rapid growth, leading to expansion into the life insurance sector just two years later.

Pros and Cons

Pros

  • Pros
    Global presence
  • Pros
    Diverse product portfolio
  • Pros
    Financial strength ratings from S&P and Moody’s

Cons

  • Cons
    Relatively high premiums and pricing
  • Cons
    Occasional complaints regarding AIG's customer service

AIG Availability and Insurance Holdings in the United States

AIG insurance is available in all 50 states of U.S. The Holdings of American International Group include the operating entities and subsidiaries of insurance conglomerate American International Group (AIG). The Company’s business consists of four core areas: General Insurance, Life Insurance & Retirement Services, Financial Services and Asset Management. Hence in the US, the majority of AIG holdings are available in California, Pennsylvania and West Viginia. Some of the famous insurance holdings include:

CaliforniaPennsylvaniaWest Virginia
American General Indemnity National Union Fire Insurance AIG writes property and casualty insurance, life and annuity, and workers' compensation insurance in West Virginia.
American Home Assurance New Hampshire Insurance -
Commerce And Industry Insurance Granite State Insurance -

*According to California Insurance Commissioner, two dozen licensed companies are in California

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AIG Insurance Products and Services

As a leader in the insurance industry, AIG Insurance Group offers an extensive range of insurance products and services to meet the diverse needs of individuals and businesses. Here are some key insurance products and services provided by AIG:

Liability Insurance: AIG offers general liability insurance coverage, which protects individuals and businesses from legal claims and financial losses resulting from third-party injuries, property damage, or negligence.

Financial Lines Insurance: AIG provides financial lines insurance solutions, including professional liability insurance, directors and officers’ liability insurance, cyber insurance, and other specialized coverage. These products help protect businesses and professionals from financial risks associated with their specific roles and responsibilities.

Property Insurance: AIG offers property insurance coverage, which protects against damage, loss, or destruction of physical properties. This includes coverage for homes, commercial buildings, and other valuable assets, ensuring financial protection in the event of fire, theft, natural disasters, and other covered perils.

Global Specialty Insurance: AIG’s global specialty insurance products cater to unique risks and industries. This includes insurance solutions for aviation, marine, energy, construction, and other specialized sectors, providing tailored coverage to meet the specific needs of these industries.

Crop Risk Services: AIG offers crop insurance solutions to protect farmers and agricultural businesses against losses due to natural disasters, pests, and other risks that could impact crop yields and income.

Personal Lines Insurance: AIG provides insurance products for individuals, including auto insurance, homeowners insurance, and personal umbrella insurance. These policies offer protection for personal assets, liability coverage, and additional financial security for individuals and families.

Accident and Health Insurance: AIG offers accident and health insurance products that provide coverage for medical expenses, disability benefits, and other related costs resulting from accidents or health-related incidents.

With its comprehensive range of insurance products and services, AIG aims to address the various risks faced by individuals and businesses, offering customized coverage and financial solutions. It is important to review policy terms, coverage options, and consider individual needs when choosing insurance products from AIG Insurance Group.

 

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AIG Insurance Company Reviews and Ratings

AIG insurance company has a mixed reputation on online platforms such as Trustpilot. Some customers have reported positive experiences with AIG’s insurance products and services, while others have expressed dissatisfaction with customer service of AIG.

According to the Better Business Bureau (BBB), AIG Insurance has received an average of 81 customer reviews, indicating a moderate level of feedback. These reviews have resulted in a mixed reaction from customers, highlighting both positive and negative experiences with the company.

It’s worth noting that AIG Insurance is currently in the process of responding to previously closed complaints. This suggests that the company is actively engaged in addressing customer concerns and working towards satisfactory resolutions.

Likewise, looking at AIG insurance financial ratings, the company has consistently received strong ratings from S&P, such as A (stable outlook) for its financial strength. Moody’s has assigned AIG an A2 rating (positive outlook for its financial strength).

Sample of Customer Reviews

3

(4 Reviews)
5
(1)
4
(1)
3
(0)
2
(1)
1
(1)
Reviews

I’m going through the claims process following the death of my partner and son’s father. The team have been so supportive and kept me informed every step of the way. They have been amazing with following up Gp’s ect to try and get the claim dealt with as quickly as possible.

Ok so I gave online 4 stars well because I never use it. I have nothing bad to say about AIG. I had a very nice policy and when my wife passed. They where very good about getting me my money.

I lost my phone Oct. 14, submitted a claim and am still waiting. Their website says 2 days, people on phone say 2-5. Keep telling me they’ve escalated my claim (I have 90-year-old mother I need to be in contact with). None of the promised supervisors ever called back.

Do not care about their customers. Customer service representatives are so rude and not very good communicators, they do not understand the customer’s needs. I have been working on my claims for the last 3 months and none of them are responding to my calls or emails.

Source: BBB, Consumer Affairs

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Conclusion

AIG is a well-established insurance group with a long history and global presence. The company offers a diverse range of insurance products to cater to various customer needs. AIG’s financial strength and solid ratings from agencies like Standard & Poor’s and Moody’s provide reassurance of its stability.

However, it is essential to consider AIG insurance company’s potential drawbacks, such as relatively higher premiums and occasional customer service concerns that some individuals have reported. Assessing customer reviews can offer insights into other policyholders’ experiences.

Ultimately, the decision of whether to trust AIG for your insurance needs should be based on a comprehensive evaluation of factors such as pricing, coverage, customer service expectations, and individual preferences. It is advisable to compare quotes, review policy terms, and consider customer feedback before making a decision that aligns with your specific requirements.

Frequently Asked Questions

  • Is AIG a good insurance company?

    AIG’s customer satisfaction score in J.D. Power’s 2022 U.S. Individual Life Insurance Study was below average, receiving a score of just 744 out of 1,000 points. This indicates that AIG policyholders may feel dissatisfied with the company’s customer service. But it has a very decent financial strength rating from S&P and Moody’s. It is important to consider this aspect along with other factors when evaluating whether AIG is a good insurance company for your specific needs.

  • How does AIG work?

    AIG is an insurance company that operates by making calculations in advance to determine the number of policies it expects to pay out on. Based on these calculations, AIG charges premiums that are designed to generate profits. While the behind-the-scenes work of insurance companies can be complex, the product of insurance is easily understood by customers who purchase policies to protect themselves against various risks.

  • Who owns AIG company?

    American International Group Inc. (AIG) is the owner of the company. Institutional investors hold the majority ownership of AIG, controlling approximately 91.62% of the outstanding shares. This level of ownership by institutional investors is higher than that of most other companies in the Multi-Line Insurance industry.

Sources

Forbes

BBB

Trustpilot

Insuranks

 

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Agency Height Team

Updated on: June 17th, 2026

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