Is Castle Key Insurance part of Allstate?

Yes, Castle Key Insurance is in fact a subsidiary of Allstate, that deals with home, renters, condo, and mobile home insurance in Florida only.

How is Castle Key Insurance’s rated?

Castle Key Insurance does not have a rating from several established market watchdogs. However, they have an A+ rating from the Better Business Bureau.

How can I get a Castle Key Insurance Quote?

To get a Castle Key Insurance quote, you need to speak to insurance agents from the company. You can contact its customer service at (727) 573-6905. Furthermore, you can also reach out to Agency Height if you need to talk to a local agent from several carriers.

Castle Key Insurance Reviews 2026

All About This Personal Lines Insurer in Florida

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Overview of Castle Key Insurance Reviews

No. Of Reviews: Clearsurance (18), Better Business Bureau (817) | Total Reviews: 835
Rating: Clearsurance (1.83), Better Business Bureau (1.09) | Average Rating: 1.46
Castle Key Insurance Phone Number: (727) 573-6905
Castle Key Insurance Address: 780 Carillon Pkwy Ste 201, St Petersburg, FL 33716-1114

Who is Castle Key Insurance?

Founded in the 1990’s, the Castle Key Insurance Company is a subsidiary of the Allstate Corporation.

The Allstate Castle Key Insurance Company exclusively writes insurance in Florida. In addition to the Castle Key Insurance Co, the Castle Key Indemnity Company is also the primary provider of personal lines property insurance in Florida for Allstate. Both of these companies were introduced in Florida following Hurricane Andrew in August 1992.

Coverages

The carrier sells 4 types of insurance in the sunshine state through a network of more than 1,100 agencies:

Homeowners Insurance
Renters Insurance
Condominium Insurance
Mobile Home Insurance in Florida

Pros and Cons

Pros

Specializes in Florida home insurance
Subsidiary of one of the nation’s top carrier- Allstate

Cons

No website
Difficulty to learn about specific coverages without agent's assistance
Mixed customer reviews

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Pros Explained

Specialization in Florida home insurance: Castle Key’s focus on the Florida property insurance market allows them to have a deeper understanding of the unique challenges and requirements of homeowners in the state.

Affiliation with Allstate: Being a subsidiary of Allstate, Castle Key benefits from the financial stability and reputation of one of the best insurance companies in the U.S.

Cons Explained

Limited online information: It is very challenging to access comprehensive information about Castle Key Insurance online as it doesn’t have a website.

Agent needed to learn about Castle Key’s coverage: If you want to learn about specific coverage, you will have to talk to an insurance agent, due to the lack of a website.

Mixed customer reviews: It’s worth noting that there have been reports of poor customer experiences and negative reviews regarding Castle Key’s claims services and an increase in rates. You can learn more in our reviews and complaints section below.

Castle Key Insurance Reviews and Complaints

2.7

(3 Reviews)

(1)

(0)

(1)

Reviews

Castle Key (Allstate) covered my 20+ year old roof 100% when there was a lot of damage due to wind. The process was so simple and painless. I was able to choose my own roofing contractor. Allstate sent me funds electronically to pay for the new roof. As the roofer was working, we found out it was going to cost an additional $3,000 to replace the roof, the roofing company submitted the paperwork, everything was approved and the additional funds were released to me. As a single woman who knows next to nothing about roofs and roof repairs, I was pleasantly surprised by how easy everything was.

I had to file a water damage claim. The process was not well explained prior to claiming, but once I made the claim, I felt like it was handled in a quick manner, and that my agent was involved in helping get my claim settled.

They bait you with a low rate at first, and then the following year will slap you with a 33% increase. If the agent is from AllState then they will not give you any other choices to pick from when it’s time to renew. All they do is try to get you to take less coverage for a more reasonable price. If you want to keep the current coverage you have for a more reasonable price then you’re out of luck. Go get a policy from an agent that offers multiple companies and you’ll benefit from price-competition.

Source: Clearsurance

Third Party Ratings: Castle Key Insurance Rating

One of the most notable third-party ratings of Castle Key is an A+ rating by the Better Business Bureau (BBB). However, while it has a BBB A+ rating, the company has not been accredited yet.

The BBB rating is the prediction of BBB on how likely the company is to resolve and handle customer complaints well. However, getting an accreditation requires the company to address and close complaints on the BBB’s platform.

Furthermore, as there is not much information or reviews specific to Castle Key Insurance, the BBB will direct you to read the reviews for Allstate, its parent company.

Castle Key’s third-party ratings from other sources like the A.M. Best, Standard & Poor’s, and Moody’s are not readily available. So, it’s important to consider the financial strength, reliability, and reputation of Allstate, which backs Castle Key Insurance.

Customer Service & Claims

To learn more about their claims process or to get a Castle Key insurance quote or Castle Key insurance near me, you need to talk to their insurance agent.

There are customer service representatives available to assist you with inquiries, policy changes, claims, and other insurance-related matters.

Castle Key Insurance Reviews: The Verdict

Castle Key Insurance Company, as a subsidiary of Allstate Corporation, offers various policies in Florida, including homeowners insurance, renters insurance, condo insurance, and mobile home insurance.

The carrier aims to protect homes and personal belongings exposed to unique risks and natural disasters in Florida. Hence, they can tailor coverage options to meet the specific needs of Florida residents.

A drawback is that there is very little information about this carrier online, so it may be difficult to come to a conclusion. There are very few reviews, and those too are a mix of positive and negative ones.

All in all, one of the strongest points of this carrier is its backing by Allstate, which allows you to have some confidence that the carrier will pay its claims and provide good service.

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Frequently Asked Questions

Is Castle Key Insurance part of Allstate?

Yes, Castle Key Insurance is in fact a subsidiary of Allstate, that deals with home, renters, condo, and mobile home insurance in Florida only.
How is Castle Key Insurance’s rated?

Castle Key Insurance does not have a rating from several established market watchdogs. However, they have an A+ rating from the Better Business Bureau.
How can I get a Castle Key Insurance Quote?

To get a Castle Key Insurance quote, you need to speak to insurance agents from the company. You can contact its customer service at (727) 573-6905. Furthermore, you can also reach out to Agency Height if you need to talk to a local agent from several carriers.

Sources

Carlos Ramirez

Updated on: June 17th, 2026

Carlos Ramirez is a licensed insurance agent with 12 years of experience helping clients protect their homes, vehicles, and businesses. Based in Colorado and licensed in 30+ states, he makes insurance simple and practical. His writing draws from real experience to help readers make clear, confident coverage decisions.

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