How does Freeway Insurance work?

Freeway Insurance works by offering a range of insurance products to customers, including auto, home, renters, commercial, and life insurance. Customers can request a quote online or by phone and work with a licensed insurance agent to select a policy that meets their individual needs and budget.

Where can I find reviews of Freeway Insurance?

Reviews of Freeway Insurance can be found on a variety of online platforms, including Trustpilot, ConsumerAffairs, and the Better Business Bureau. Customers can also leave reviews directly on the Freeway Insurance website.

Are the reviews of Freeway Insurance reliable?

While reviews can be helpful in evaluating an insurance provider like Freeway Insurance, it’s important to keep in mind that individual experiences can vary widely. Some reviews may be more representative of the overall quality of the company’s service or products than others. When evaluating reviews, it’s important to consider a range of factors and to weigh the opinions of multiple reviewers.

Freeway Insurance Reviews 2026

Best Provider of Auto, Home and Commercial Policies?

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Overview

No. of reviews: Google (83), Trustpilot (1667), ConsumerAffairs (134), Total reviews (1884)
No. of ratings: Google (4.3), Trustpilot (4.5), ConsumerAffairs (4.8), Avg ratings (4.53)
Address: 10003 SE Stark St, Portland, OR 97216, United States
Phone number: +19712179615

About Freeway

Freeway Insurance is a leading provider of auto, home, and commercial insurance in the United States. With over 30 years of experience in the industry, Freeway Insurance has built a reputation for providing high-quality insurance products and excellent customer service. The company offers a wide range of insurance options to meet the needs of its customers, including liability, collision, comprehensive, and uninsured/underinsured motorist coverage. They have different branches in different locations so you can search for freeway insurance near me to talk with an local agent near you.

Freeway Insurance also has a strong online presence, allowing customers to easily get a quote, manage their policies, and make payments online. In the freeway insurance review, we will take a closer look at Freeway Insurance and evaluate its products, services, and customer satisfaction.

Pros and Cons

Pros

Affordable rates
Convenient locations
Comprehensive coverage options
Comprehensive coverage options
Online quotes
Multiple payment options

Cons

Limited customer service
Additional fees
Limited discounts
High cancellation fees

Freeway Insurance Products and Services

Vehicle Insurance

Auto
Motorcycle
RV/Motorhome
Boat
ATV
Snowmobile
SR-22 Insurance
Classic Car

Property Insurance

Homeowners
Renters
Mobile/Manufactured Home Insurance

Personal Protection

Life Insurance
Health Insurance
Dental Insurance
Telemedicine
Pet Insurance
Travel Club – AD&D

Identity Theft Protection

Mexican Car Insurance
Travel Club – Hospital Indemnity

Business Insurance

Business Insurance
Landlord
Commercial Auto
Rideshare Insurance

Additional Products

Roadside Assistance
Windshield Repair
Car Registration Renewals
Tire Hazard Protection Plan
Paintless Dent Repair Plan
Pet Health and Discount Services
Auto Loan Refinancing
Tax Preparation Services
One-Stop DUI Solution

Customer reviews

4

(5 Reviews)

(3)

(1)

(0)

(1)

Reviews

Finally I found someone that does her job. I was very pleased with the customer service I got today. This was the first time that I am completely satisfied with my policy. Ann’s the customer service. Maria Lopez was very helpful she found me the best policy for the best price! I got to hang up the phone today totally satisfied and with no questions. Thank you very much Maria Lopez.

My experience today with Phillip was not as difficult as I thought it would be. He was very knowledgeable and Pleasant to speak with. I just want to thank him for helping me through this difficult time in my life. And for helping me get back on the right path. I will be referring him in the future.

They call 5 times a day. Finally I talked to a live person. I told this live person not to contact me agian.. they call again and I told them not to call again a second time. So they call 2 more time just to let it ring and hang up. This company will Harass you.

Today I called to canceled my policy…Damian did everything possible to keep me but couldn’t beat my rate but I appreciated everything he did today he was nice and kind

Customer service was perfect, couldn’t ask for a better representative. She made the experience very pleasant and stress free. Will be recommending to anyone who needs a quote.

Third Party Reviews

Trustpilot reviews

Freeway Insurance has an overall rating of 4.2 out of 5 stars on Trustpilot, based on over 5,000 reviews.

Many of the reviews for Freeway Insurance on Trustpilot are positive, with customers praising the company for its affordable prices, helpful customer service, and ease of use. Some reviewers have specifically highlighted the assistance they received from individual agents, describing them as friendly and knowledgeable.

However, there are also some negative reviews for Freeway Insurance on Trustpilot, with customers expressing frustration with long wait times, delays in processing claims, and difficulty contacting customer service. Some reviewers have also criticized the coverage offered by Freeway Insurance, describing it as insufficient or unclear.

ConsumerAffairs Reviews

Freeway Insurance has an overall rating of 3.8 out of 5 stars on ConsumerAffairs, based on over 500 reviews.

Many of the reviews for Freeway Insurance on ConsumerAffairs are positive, with customers praising the company for its affordable prices, ease of use, and helpful agents. Some reviewers have specifically mentioned the convenience of being able to purchase insurance online or through a mobile app.

However, there are also some negative reviews for Freeway Insurance on ConsumerAffairs, with customers expressing frustration with the claims process, delays in receiving coverage, and difficulty contacting customer service. Some reviewers have also criticized the coverage offered by Freeway Insurance, describing it as insufficient or unclear.

BBB reviews

Freeway Insurance has a BBB rating of A+, the highest possible rating.

There are currently relatively few customer reviews of Freeway Insurance on the BBB website. However, the reviews that are available tend to be positive, with customers praising the company for its helpful customer service and affordable prices. Some reviewers have specifically mentioned the assistance they received from individual agents, describing them as knowledgeable and efficient.

It’s worth noting that the BBB is just one of many resources available for evaluating the reputation of an insurance provider like Freeway Insurance. While the A+ rating is a positive sign, it’s important to consider a range of factors when making a decision.

Conclusion

Based on the reviews available, opinion for Freeway Insurance is somewhat mixed, with some customers expressing satisfaction with the company’s affordable prices, convenient online purchasing options, and helpful agents, while others have reported difficulties with the claims process, delays in receiving coverage, and unclear coverage options. When considering reviews of an insurance provider like Freeway Insurance, it’s important to keep in mind that individual experiences can vary widely, and that reviews may not always be representative of the overall quality of a company’s service or products. Ultimately, it’s important to carefully evaluate your options, compare coverage options and prices, and choose an insurance provider that offers the coverage you need and that you feel comfortable working with.

Frequently Asked Questions

How does Freeway Insurance work?

Freeway Insurance works by offering a range of insurance products to customers, including auto, home, renters, commercial, and life insurance. Customers can request a quote online or by phone and work with a licensed insurance agent to select a policy that meets their individual needs and budget.
Where can I find reviews of Freeway Insurance?

Reviews of Freeway Insurance can be found on a variety of online platforms, including Trustpilot, ConsumerAffairs, and the Better Business Bureau. Customers can also leave reviews directly on the Freeway Insurance website.
Are the reviews of Freeway Insurance reliable?

While reviews can be helpful in evaluating an insurance provider like Freeway Insurance, it’s important to keep in mind that individual experiences can vary widely. Some reviews may be more representative of the overall quality of the company’s service or products than others. When evaluating reviews, it’s important to consider a range of factors and to weigh the opinions of multiple reviewers.

Sources

ConsumerAffairs

Freeway Insurance

BBB

Agency Height Team

Updated on: October 19th, 2025

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