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Penn National Insurance Reviews 

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Pros and Cons of Penn National Insurance

Pros

  • Pros
    Strong financial stability rating from A.M. Best and Moody's
  • Pros
    Wide range of insurance products
  • Pros
    Optional coverages available to customize policies
  • Pros
    Discounts available for bundling policies
  • Pros
    Excellent customer service, according to customer reviews 

Cons

  • Cons
    Limited availability in certain states
  • Cons
    Higher premiums for some types of insurance compared to competitors
  • Cons
    Communication issue
Penn National Insurance Reviews

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4.3

(4 Reviews)
5
(2)
4
(1)
3
(1)
2
(0)
1
(0)
Reviews

Great company with good agents. Rates are competitive. Service on my claim was outstanding and professionally handled.

I called in a business property claim in early March. As I am in a different time zone, we had problems connecting. No response for the past 3 weeks. There is a communication issue.

Coverage is above and beyond with accident forgiveness and waiving deductible on certain things. Agent is excellent. The website is good.

Great agent, customer service and product features. Get the Penn Pac with all of the extras that is unique to this company.

Source: BBB, Google, Consumer Affair

Frequently Asked Questions

  • What types of insurance does Penn National Insurance offer?

    Penn National Insurance offers a range of insurance products, including personal insurance such as auto, home, and umbrella coverage, commercial insurance for businesses of all sizes and specialty lines of insurance for niche markets such as agribusiness, equine, and wineries.

  • Does Penn National Insurance offer online quotes and purchasing?

    Yes, Penn National Insurance offers online quotes and purchasing for many of its personal insurance products, including auto and home insurance. However, commercial and specialty lines of insurance require a more personalized approach and cannot be purchased online.

  • How can I file a claim with Penn National Insurance?

    You can file a claim with Penn National Insurance by calling their claims department at 1-800-766-2245 or by submitting a claim online through their website. Once your claim is received, a claims representative will be assigned to assist you throughout the claims process.

  • What discounts does Penn National Insurance offer?

    Penn National Insurance offers a range of discounts for its personal insurance products, including multi-policy discounts, safe driver discounts, and discounts for bundling auto and home insurance. Additionally, the company offers discounts for certain professions and affiliations, such as teachers and alumni associations.

  • Does Penn National Insurance have good customer service?

    Penn National Insurance has a strong reputation for excellent customer service, as evidenced by its A+ rating from the Better Business Bureau. The company has a team of experienced agents who work closely with customers to provide personalized insurance solutions, and their claims department is available 24/7 to assist customers with claims.

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Agency Height Team

Updated on: June 18th, 2026

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