Voya Insurance Reviews 2026

• No of review: Trustpilot (21), Consumer Affair (329), Biedeye ( 6), BBB (52)
• Ratings: Trustpilot (1.6), Consumer Affair (1.9), Birdeye (2.7), BBB(1.1)
• Voya phone number: (844) 576-8692
• Address: 230 Park Ave, New York, NY 10169-0005

Voya Life Insurance is a part of Voya Financial and began in 1975. It was initially named the ING group. In 2014, the company rebranded itself with its current name, “Voya Life Insurance”. They partner with Reliaster Life Insurance Company to issue policies.

Getting insurance through Voya is only possible for people whose employers offer policies through the company. They also offer retirement plans and employee benefits.

Product and Services of Voya Insurance

Voya Life Insurance provides only two types of insurance:

• Term Life Insurance
• Permanent Life Insurance

The life insurance riders or add-on provisions provided by Voya are:

• Accelerated death benefits for terminal illnesses
• Children’s term life benefit
• Waiver of premium for disability

Overall Reviews and Complains About Voya

Reliastar, Voya’s subsidiary that underwrites its life insurance policies, has received an A(Excellent) rating for its financial strength from AM Best. This implies Voya’s excellent ability to address its current claims.

Reliastar Life Insurance Company also has a shallow average complaint index of 0.02 per the data for the past three years. According to this index, no complaints were registered against the company during the three years. This is quite impressive for a company of that size.

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Voya Customer Reviews

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Reviews

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I was worried when I had to file a claim with Voya for critical illness having read the reviews on this site as well as the BBB. To my please surprise, I put in my claim on March 16, 2020, and received a direct deposit TODAY! Maybe the issue comes to people requesting paper checks? My experience with voya was excellent! Just in time to get my medical bills paid before they can go to collections. Although, I did have to follow up on my review decision as it had exceeded 10 business days.

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My employer used Voya for our 401k plan administration for many years now. The few times I called, they were friendly and professional. The only problem is if you try and get your money OUT of Voya. They send a confirmation of the withdrawal a week later, but the check arrived 2 weeks later. Came from same place, took twice as long. They set expectations to get the check in just over a week, and when it didn’t arrive they said wait 2 weeks before calling back. Seems to me they are just trying to make interest on your money, delaying your check. Other than that, very good service. Access to your money is important, would not use them again for this reason alone.

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My previous employer moved their retirement accounts to these (censored)hats. $50 to send a distribution check by priority mail (I declined), a non-negotiable $150 distribution fee on an $1800 account (the most I’ve ever been charged before for larger accounts was $75). I’m sure the rest of their fees are just as atrocious. Their reps read the legal disclaimers so fast that you can’t process what they’re saying, even as a native English speaker. Absolutely awful.

Conclusion

Voya offers a range of life insurance products to meet your specific needs. Whether you’re looking for income protection, legacy planning, or building cash value, they’ve got you covered. With their commitment to excellent customer service, flexible policies, and solid financial stability rating, Voya stands out in the life insurance industry. But don’t just take our word for it – consult with a Voya Financial advisor or insurance expert to customize a policy that fits your unique circumstances and objectives.

Frequently Asked Questions

• Is Voya an insurance company?

  Voya Financial, Inc. provides financial services and has a segment dedicated to insurance. Although it allows for various financial services and products, it is not just an insurance company.

• Is Voya a US company?

  Yes, Voya Financial, Inc. is a United States-based company. It is headquartered in New York, New York, and operates as a financial services company in the United States.

• Are ReliaStar and Voya the same?

  ReliaStar is a subsidiary of Voya Financial. ReliaStar underwrites policies for Voya Financials’ life insurance policies.

Sources

Trustpilot

BBB

Birdeye

 

Agency Height Team

Updated on: June 18th, 2026